Get more feedback. More qualitative. By voice.
Analyze every feedback and engage your customers in real time with semantic analysis.
Analyze every feedback and engage your customers in real time with semantic analysis.
Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedbacks to your CRM.
Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers.
Say goodbye to lengthy satisfaction surveys. Let your customers express themselves freely. Our technology takes care of structuring the data to make it actionable.
So simple. So powerful.
Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. Maximize the potential of your promoters and engage your detractors with a response to their dissatisfaction.
Self-care
In their feedbacks, your customers tell you about a problem they encountered?Bring them an answer in real time with our Smart Agent and improve the efficiency of your customer support.
Improved customer experience: when they want, customers receive an answer to their needs
Cost optimization: reduce your department's expenses: a cost-effective solution with a 600% ROI
Simple integration. Simple to share.
Save time by integrating with your existing tools. You don't have to do anything, we take care of everything.
Embed in your website
Launch in an e-mail
Plug after a phone call
Simply share the link
Get results
Rely on best in class AI to transform customer feedback into actionable insights, improve customer support efficiency, and enhance the overall customer experience
1-day set-up
Leverage 100% of your feedback
Offer a new self-care experience
our customers get 4 times more feedback.
voice feedbacks contain 3 times more information than text verbatims
listen to 43% more detractors and build loyalty
70% more promoters share their experience
In 2019, we sought to evolve our site and our customer journeys, leading three transformations at once: that of the technical architecture, that of the brand image and that of the fluidity of the journeys"
Ophélie Robin
Digital & Innovation Manager, Sofinco
Understands and works in 82 languages
70% more promoters leave you a review
Offer a personalized response that meets the needs of your detractors
Identify and address customer pain points
Enter your professional email address, an expert will answer you.